摘要:人民调解是我国民间调解的法定活动形式。它在解决纠纷、预防纠纷、减少诉讼以及维护社会安定方面曾发挥过重要作用。进入20世纪90年代以后，随着社会主义市场经济体制的确立，它的作用日益下降。社会工作方法运用于人民调解这一方式对于人民调解重新焕发活力具有重要意义。本文对实践中人民调解运用社会工作三种方法的基本情况进行了总结分析，对社会工作方法在人民调解流程中运用的技巧以及所带来的变化进行了探讨，并对今后社会工作与人民调解的融合，提高人民调解效率等提出了对策和建议。

关键词：人民调解 社会工作方法 社会纠纷

ABSTRACT:People's mediation is the mediation’s statutory activities of folk forms. It is has played an important role to resolve disputes, prevent disputes and reduce litigation and maintaining social .stability . Into the 20th century, 90 years later, its role is declining with the socialist market economic system to determine its role declining.Social work method which is applicable to this new way of people's mediation has become increasingly perfect, and the formation become a trend.Methods of Social Work in people's mediation system in the country have different levels of use, but no specific mediation committees to conduct special training and teaching.That social work methods can not be applied to the timely and effective social disputes, resulting in people's mediation raw sclerosis.

　　This article is based on the people's mediation work processes, work methods explain social processes in people's mediation skills and be able to use this approach to bring about change, while working directly for the three methods of social work practice about people's mediation on these three working methods applied.Also analyzed the new direction for future people's mediation, and the integration of social work methods to improve the efficiency and effectiveness of people's mediation provides a reasonable way.

Keywords:people's mediation,social work method, social disputes