摘要：顺丰速运是一家以经营国内和国际间快递为主要业务的快递公司，至今已有20年的历史，在中国国内市场中占据高端的地位，并且在最近的几年内有了巨大的发展。在快递行业竞争逐渐激烈的情况下，尤其是国外一些知名快递公司，如联邦快递、DHL等的竞争下，顺丰速运作为一家拥有高效运作能力和先进管理理念的公司，需要不断的改进自身，才能在当今激烈的市场竞争中立足。

　　　本文主要介绍了顺丰速运目前的整体概况，包括集团介绍、整体运作流程以及业务情况等，并且在此基础上进一步探讨了当前物流运作流程中的一些问题，主要是分拣系统的优化、车辆管理系统的改进以及管理信息系统，并且根据当前的实际情况以及科技发展情况，提出了一些相关的改进意见，主要有先进的软件系统和更高效的管理模式以及相关物流设备的运用和流程优化等，并最终对其可行性进行了分析，从而得到相应的结论。

关键词：运作流程 分拣系统 车辆管理 管理信息系统

ABSTRACT：Shunfeng express is an express company which engaged on domestic and international express delivery, has a history of 20 years, the top position in the domestic market in China, and have had a great development in recent years. In the case of express delivery industry increasingly fierce competition, especially some famous express company abroad, such as FedEx, DHL, etc, as a company with efficient operation ability and the advanced management concept, shunfeng express need to constantly improve themselves so that they can keep a foothold in today's fierce market competition.

　　　This article mainly introduced the general situation of shunfeng express, including introduction of group, the overall operation process and business situation, etc, and on this basis, discusses some problems in the current logistics operation process in depth, mainly for sorting system optimization, the improvement of vehicle management system and management information system, and according to the current actual situation and the development of science and technology, puts forward some related improvement suggestion, mainly about advanced software systems, more efficient management model, related process optimization and application of logistics equipment, etc, and finally analyses its feasibility, so that we can obtain the corresponding conclusion.

Keywords: processes；sorting systems；vehicle management；management information system

　　　本文从顺丰速运的实际情况出发，系统的讲述了目前顺丰速运的业务流程，同时根据实际情况分析了需要改进的三个方面，主要是自动分拣系统、车辆管理系统和管理信息系统，并且对新的业务方案进行了可行性分析，得到了比较科学完善的结论。

　　　快递行业是当今社会的重要行业，不断改进自身的业务和服务质量，不仅对国内整个快递行业的发展具有推动作用，同时也可以同国外先进的快递公司进行竞争，增强自身的市场竞争力，对整个民族经济的发展也具有重要意义。