摘要:随着知识经济时代的到来，科学技术突飞猛进，不断推动着人类文明的进步，国际竞争日趋激烈。特别是随着经济全球化发展和我国加入WTO，世界制造业的中心逐步向我国转移。外企产品何以屹立于世界之林，不断冲击着本土企业的发展，究其原因无异于其过硬的质量和优质的后期售后服务。要想在制造业和众多知名企业尤其是外企竞争，就必须提升自身产品质量，提供优质的售后服务，以及可循环的回收利用体系。

　　　长期以来我国的质量管理都是采取粗放型的模式，而随着企业的发展，传统的质量管理方法已经不能适应现在的市场需求。，没有好的质量管理体系，自然不能生产出优质的产品，从而无法占领市场。以卡福汽车配件厂为例，希望通过本次课题的研究，能够对其产品质量保证体系就行一个系统的完善，以提高产品质量，最终树立质量品牌，达到能够和世界一流汽车配件供应商相抗衡的目标。

关键词:品质 质量管理 PCDA循环 服务质量 质量经济

ABSTRACT:With the arrival of the era of knowledge economy, science and technology make a spurt of progress, promotes the progress of human civilization constantly, and international competition increasingly fierce. Especially with the development of economic globalization and China's accession to WTO, the world's manufacturing center and gradually transfer to China. Why foreign products stand in the world of the forest, continue to impact the development of local enterprises, the reason is tantamount to its excellent quality and excellent post-sales service., we need to improve their product quality, provide quality service, and a loop recycling system to succeed in manufacturing and have the ability to compete with the well-known company in other country.

Our country has toke an extensive quality management model for a long time, with the development of enterprises, the traditional quality management methods can`t meet the current market demands. Who don`t has a good quality management system naturally can`t produce high-quality products, which can`t dominate the market. In Ca Fu Auto Parts Factory, for example, through this research projects, to built a perfect system in product quality assurance system on the line perfect system, to improve product quality, and ultimately establish a quality brand, and be able to achieve world-class auto parts supplier.

目前我国正处于建立社会主义市场经济体制的过程中。长期计划经济体制沉淀下来的各种繁琐的弊病还没有完全消除。低层次重复投资、重复生产的现象比较严重，产业同构化倾向严重，经济增长主要依靠粗放型的投资拉动，经济增长速度高但运行效率低。据有关经济增长因素分析测算，在我国经济的产值增长中，科技进步贡献率只占10%左右，而工业发达国家已达60%以上。因此，我们需认识到，在世界经济正走向知识经济时代的大背景下，中国经济增长更应该注重建立在科技进步基础上，加快产业结构的战略性调整，是我国经济进入以科技创新为主要推动力的发展阶段，缩短与世界发达国家的差距。